FAQ

WHAT KIND OF FUEL SHOULD I USE?

We recommend using liquid bio-ethanol fuel for fireplaces as it is tested as the safest fuel for indoor fireplaces. NEVER USE BIO-ETHANOL FUEL FOR CARS OR ANY FUEL NOT INTENDED FOR VENT-LESS FIREPLACES.

IS BIO-ETHANOL SAFE FOR INDOOR USE?

Yes. You shall follow the instructions for each model regarding mounting and other instructions.

WHAT ARE THE EMISSIONS WHEN BURNING BIO-ETHANOL?

The result of combustion of Bio-Ethanol is water, steam and carbon dioxide. The ratio of CO:CO2 passes standards for flue less gas fireplaces and the amount of Carbon Monoxide is negligible.

HOW DO I OPERATE MY FIREPLACE?

Simply fill the burner with Bio-Ethanol Fuel and light it. Never add fuel when lit it.

HOW DO I ADD FUEL TO MY FIREPLACE?

NEVER add fuel to a fireplace that is already burning or hot. Carefully pour the fuel directly into the fuel tray using a funnel or other pouring device. Do not use a funnel that will be later used for food or liquids you will drink.

DO NOT allow children to refuel the Fireplace.
If fuel spills clean up immediately and thoroughly. Fuel spilled on a non-porous or absorbent surface will eventually evaporate.
DO NOT OVERFILL. Only fill the fuel tray ¾ full before lighting.

DOES IT SMELL?

Bio-ethanol has substances added to it in order for it to be labelled as de-natured. The burning of these substances may cause a slight smell upon initial lighting and will dissipate over time. There is also a slight smell once the flame is extinguished – similar to when you blow out a candle. The smell will soon dissipate into the air.

HOW MUCH HEAT WILL MY FIREPLACE PRODUCE?

Bio-Ethanol fireplaces do not need ventilation, which means that all of the heat will stay inside the room, making it more efficient.